REQUEST MANAGEMENT SYSTEM
What is Request management system?
Request management System provides all departments, including HR, Finance, Marketing/Sales, IT, Compliance, etc. with a self-service portal that allows them to accept and manage a variety of service requests from both internal and external customers. Once requests are received, they are routed based on preset business rules and all activity related to the request is tracked for complete visibility.
Request Management software Modules:
- Creation/Validation/Assignment of requests
- Thresholds and Notifications
- Rejections with feedback
- Tracking using communication media
- Forwarding between peers
- Closure and feedback