Request Management
Simplify Every Request. Accelerate Every Resolution.
Digitize and automate service requests with a centralized platform that streamlines request submission, approval workflows, tracking and SLA management for faster service delivery.
Centralizing request ticket lifecycles
Arkatiss Request Management System is a centralized self-service platform that enables organizations to efficiently manage service requests from submission to resolution. Users can easily raise requests, monitor progress, receive real-time updates and communicate with the appropriate teams through a single, user-friendly interface.
Designed to improve service efficiency and transparency, the platform automates request routing, workflow approvals, SLA monitoring and notifications, ensuring faster response times, improved accountability and enhanced user satisfaction.
Manual Ticketing Friction & Missed SLAs
- Manual request handling through emails and sheets.
- Delayed request assignment and approvals.
- Lack of visibility into request status.
- Missed Service Level Agreements (SLAs).
- Inefficient communication between requesters and teams.
The Solution
Arkatiss Request Management System automates the complete request lifecycle by enabling users to submit requests through a centralized portal, automatically routing them to the appropriate teams, monitoring SLAs and providing real-time updates until resolution. This ensures greater transparency, operational efficiency and improved service delivery.
Key Capabilities of Request Management
Self-Service Portal
Allow employees or stakeholders to easily submit and manage service requests through portal.
Intelligent Routing
Automatically assign requests to the appropriate teams based on predefined routing rules.
Workflow Automation
Automate approvals, escalations, notifications and task assignments to save time.
SLA Management
Monitor response and resolution timelines with configurable SLAs to ensure delivery.
Real-Time Tracking
Enable users to track the progress of their requests with live status updates and alerts.
Priority Categorization
Classify and prioritize requests based on urgency or impact to optimize resource use.
Reports & Analytics
Generate dashboards to monitor ticket volumes, resolution speeds and team performance.
RBAC Protections
Secure sensitive requests with configurable user roles, permissions and hierarchies.
How Request Management Works
Raise ticket
Users submit service requests through the self-service portal easily.
Categorize Route
The system automatically categorizes and routes requests to proper team.
Approval Check
Approval workflows and notifications are triggered where required.
Process SLA
Service teams process requests while SLA timelines are monitored.
Update Complete
Users receive updates until completion while managers monitor dashboards.
Business Benefits
Seamless Integrations
Request Management bridges seamlessly with existing corporate ticketing and HRMS software. Compatible with:
Industry Use Cases
Enterprise IT
Manage software requests, hardware provisioning, user access requests and infrastructure services efficiently.
Human Resources
Automate employee requests for leave, onboarding, policy clarification and HR services.
Finance
Handle reimbursement requests, purchase approvals, vendor requests and financial workflows.
Manufacturing
Manage maintenance requests, equipment servicing, quality issues and operational support requests.
Healthcare
Streamline administrative requests, facility maintenance, procurement and internal service operations.
Government & Public
Digitize citizen service requests, departmental approvals and administrative processes to improve delivery.
Why Choose Arkatiss
Centralized Request Management
Manage all organizational service requests from a single, easy-to-use platform.
Intelligent Workflow Automation
Automate request routing, approvals, escalations and notifications to improve efficiency.
SLA-Driven Service Delivery
Monitor and meet service commitments with configurable SLA management and tracking.
Enterprise-Ready Security
Protect request data with role-based access controls, audit trails and secure workflows.
Frequently Asked Questions
Deliver Faster, Smarter and More Transparent Services
Transform the way your organization handles service requests with Arkatiss Request Management System. Automate workflows, improve response times, ensure SLA compliance and deliver exceptional service experiences through a centralized, intelligent platform.